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Help - General Questions


Do you make a Flower Wedding arrangement?
Yes. In fact, we offer a unique Wedding flower arrangements that will make your wedding day unforgettable. Contact Us  and we will get back to you.
Do you offer flower arrangements to businesses?
Yes in fact we have a discount service for especially for businesses and large corporations who order flowers for their employees frequently. Contact Us  and we will get back to you.
Your flower arrangements look remarkable, is it possible to send me instructions how to do them at home?
Unfortunately we can't do this. Our flowers arrangements are exclusive creations that aim to bring a happy atmosphere to your relatives and friends. We can't reveal the secrets of our ingredients.
Do you offer discounts to customers who order frequently?
Yes. All customers of CyprusMallOnline.com are automatically entitled to our Reward Points scheme. When you purchase any items you will get 1 point for every Euro spent. Each point is equivalent to 0.05 cents and can be used as exchange for your next purchase at CyprusMallOnline.com . Click here for more on Reward Points.
How do I use loyalty points?

Loyalty points are automatically assigned to your account. It may sometimes take 48 hours for your points to show up in case of manual adjustments.

You can see how many points you have collected, by logging into your account. You can do this by clicking the 'login' blue tab at the top of this page.

When you get to the checkout, you will again see how many loyalty points/discount you have and you can choose to spend or save before you complete the order.

When you choose to spend the discount, your order value will be adjusted accordingly and your points then reset to zero so you can start saving again. Loyalty points cannot be used on any items already on sale.

I am a florist from another country and want to send flowers to Cyprus frequently. Can I open an account with you?
We encourage cooperation from foreign florists. We can open a special wholesale account for you and guarantee you the high quality of products your customers will receive here in Cyprus. Click here to fill out all your information and we will get back to you.
I placed order but for some but I didn't get a confirmation that my order was accepted.
In rare occasions we manually check the orders we get and in some cases we need to verify the order by phone. You will be contacted for details on how to proceed.
What can I do if I have more questions that I need answering and can't find here?
If you have more questions please check the other sections Delivery Questions, Payment Questions, Secure Shopping Questions, Affiliate Questions. If you don't find the answer to your question don't hesitate to contact us through the control panel. Just open a ticket and we will answer your questions as soon as possible. Or you can call us at +357 - 77774070